Shipping policy

At Sokana, we ensure that your handwoven handbag reaches you safely and in a timely manner.

Processing Time

  • All orders are processed within 3–5 business days after payment confirmation.

  • Since our handbags are handmade in small batches, processing times may vary during peak seasons. If delays occur, we will notify you promptly.

Shipping Rates & Delivery

  • Shipping rates are calculated at checkout based on your location and preferred shipping method.

  • We currently ship to [insert countries/regions you serve].

  • Estimated delivery times:

    • Domestic orders: 5–10 business days

    • International orders: 10–20 business days (depending on destination and customs clearance)

Order Tracking

  • Once your order has been shipped, you will receive an email with tracking details.

  • Tracking may take up to 48 hours to update after dispatch.

Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs fees.

  • These charges are the responsibility of the customer and vary by country.

Delays & Liability

  • Sokana is not responsible for delays caused by customs, courier services, or unforeseen circumstances (such as natural disasters).

  • Once shipped, the courier assumes responsibility for delivery.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at sokonaltd@outlook.com

  • We will assist in filing a claim with the courier.